COMPLAINTS PROCEDURE

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Effective Date: January 2025

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Redman Psychology and Counselling is committed to providing a professional, respectful, and ethical service. If you have concerns about your experience, you have the right to raise them.

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Step 1: Discuss Your Concern

If something does not feel right, I encourage you to discuss your concern with me directly. Many concerns can be resolved through open and respectful conversation.

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Step 2: Formal Complaint

If you feel unable to raise the issue with me directly, or if your concern remains unresolved, you may submit a formal complaint through the Netherlands Institute of Psychologists (NIP) complaints procedure.

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NIP Complaints Procedure:
🌐 https://nip.nl/clienteninformatie/klachten/ 

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NIP provides independent handling of complaints in line with professional and ethical standards.